Actions to Take if Your Amazon Seller Account Was Suspended – and How to Reopen it

Amazon Seller

How to get it back or Reactivate Amazon seller Account suspended

If you are an Amazon seller, this article is for you. You may have noticed that your account has been suspended, and you’re wondering what to do next.

This article will discuss the steps you can take to get your Amazon seller account reopened. After suspension, we’ll also consider the pros and cons of creating a new account. However, an Amazon marketing consultant can help you in this situation.

What is an Amazon Seller Account Suspension?

An account suspension is when Amazon suspends an account for violating its policies. It can happen without warning and be a setback for a business that relies on Amazon account management. For example, if your seller account has been suspended, you’ll need to take action immediately.

Finding out why the first step to your account was suspended. Amazon will usually email you the reason, but sometimes they don’t need it. Once you know the reason for the suspension, you can start working on fixing the problem.

For example, suppose you were suspended for selling counterfeit goods. In that case, you’ll need to remove all offending items from your inventory. Moreover, you also need to put procedures in to ensure that doesn’t occur again.

Once you’ve fixed the issue that caused the suspension, you’ll need to contact Amazon and request a review of your account.

This is usually done through an online form. You’ll need to explain what happened and why it won’t happen again.

If Amazon is satisfied with your explanation, they may reinstate your account. However, if they’re unhappy or feel like you’re you need to take their policies seriously, they may permanently close your account.

How To Read Amazon’s Suspension Notices?

If your Amazon account is suspended, you will receive a suspension notice from Amazon. This notice will explain the reason and provide instructions on how to appeal.

To appeal, you need to contact Amazon and provide documentation that you have resolved the issue. Once Amazon reviews your appeal, they will determine whether to reinstate your account.

If you need clarification on your account was suspended or have questions about the appeals process, you can contact Amazon Seller Support for assistance.

What To Do Immediately After Receiving A Suspension Notice?

If you receive a suspension notice from Amazon, you should take a deep breath and remain calm. Then, you should contact an Amazon marketing consultant or Amazon PPC agency.

It can be highly frustrating to have your account suspended, especially if you need to figure out why it happened in the first place.

Next, you’ll want to carefully review the suspension notice to see what specific reasons Amazon has given for suspending your account.

Once you have a good understanding of why your account was suspended, you can start working on addressing those issues so that you can eventually get your account reinstated.

In the meantime, there are a few actions you can take steps to mitigate a suspension of your business:

  • Notify your customers that there may be delays in fulfilling their orders.
  • Make sure all your current orders are fulfilled before the suspension takes effect.
  • Contact Amazon customer service to see if there’s anything they can do to help resolve the situation.

Understanding Common Causes of Account Suspensions

Being informed that your Amazon seller account has been suspended can be frustrating and perplexing. There are many potential causes for this, but a few typical ones are important to comprehend.

One common reason for an Amazon seller account suspension is selling prohibited items. This can include counterfeit items, replicas, or unauthorized copies.

It also includes dangerous items, such as those that may be flammable or toxic. If you are found to be selling these types of things, your account will likely be suspended.

Another common reason for an Amazon seller account suspension is poor performance. This can include failing to meet customer expectations, shipping orders on time, or having a high rate of returns.

If your performance is poor, it can damage the trust between you and Amazon and lead to your account being suspended.

Finally, Amazon may suspend your account if they think you’re breaking their service conditions. This can include things like engaging in fraudulent activity or using abusive language in customer reviews. If you are found to be violating Amazon’s terms of service, your account will be suspended.

If your Amazon seller account has been suspended, it’s essential to understand why. Common causes include selling prohibited items, poor performance, and violating Amazon’s terms of service.

Once you know the reason for your suspension, You may take action to address the issue and get your account reinstated.

Creating a Plan Of Action

If your Amazon seller account has been suspended, don’t panic. You can take action to attempt to reopen your account.

First, take a look at the reason your account was suspended. Amazon will send you an email with the specific reason for the suspension. If there’s been a mistake, you can reach out to Amazon and try to explain the situation.

If you’re unsure why your account was suspended or didn’t think there’s any way to fix the issue, you can always create a new Amazon seller account. Be sure to use a different contact information and a different credit card than you used on your previous report.

Creating a new account isn’t only sometimes the best solution, though. For example, if you’ve had multiple accounts suspended,

Amazon may be less likely to reinstate your account if you open a new one. In that case, it’s best to wait sometime before trying again.

Whatever you do, don’t give up! You can be a successful Amazon seller even if your account has been suspended.

Appealing Amazon’s Decision

If your Amazon seller account has been suspended, you can appeal the decision by your Amazon marketing consultant and also by following these steps:

  • Log in to your Seller Central account and click on the “Performance” tab.
  • Under the “Actions” drop-down menu, select “Appeal Decision.”
  • Select the reason for your appeal from the options provided.
  • Enter a detailed explanation of why you believe Amazon’s decision was incorrect or unjustified.
  • Click “Submit.”

Amazon will review your appeal, and you will be notified of the outcome within 3-5 business days.

Strategies for Preventing Future Suspensions

If you’re reading this, likely, your Amazon seller account was recently suspended. While it may be tempting to reopen your account and resume business as usual immediately, it’s essential to take a step back and figure out what went wrong before taking further action.

There are a few common reasons why Amazon seller accounts get suspended, such as:

  • Not following Amazon’s rules and guidelines
  • Selling prohibited or restricted items

If you can identify why your account was suspended, you can take steps to prevent future suspensions. For example, list only things allowed on Amazon if you sell prohibited items.

If you received negative customer feedback, work on improving your customer service. And if you fail to pay taxes on your sales, make sure to set aside money for taxes in the future.

By taking time to figure out what went wrong and making changes to prevent future problems, you can increase your chances of reinstating your Amazon seller account.


We hope this article has given you an understanding of what to do and how to reopen it. If your seller account has been suspended, the best course of action is to review all relevant policies, plan to avoid similar issues, and contact Amazon account management services directly.

Doing so should help you get back on track quickly so you can continue selling on Amazon with confidence and success.

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