Amazon To Stop Food-delivery Business In India From December 29
November 28, 2022: The multinational conglomerate entered the food-delivery business in India about three years ago.
It launched Food in India in parts of Bengaluru in May 2020 and later expanded across the city by onboarding additional restaurants.
Amazon has decided to pull the curtain on its food delivery business in India from December 29, 2022, according to a message sent by the retailer to its restaurant partners.
The multinational conglomerate entered the food-delivery business in India about three years ago. It launched Food in India in parts of Bengaluru in May 2020.
Later, food services were expanded throughout the city with additional restaurants. The decision to shut down the food-delivery business follows a recent decision to shut down its fledgling edtech unit by next year.
“After careful evaluation, we have decided to shut down Amazon Food effective December 29, 2022. This decision means that you will no longer receive orders from customers through Amazon Food after this date.
Until then, you will continue to receive orders and we expect that you continue to fulfill those orders,” Amazon told restaurant partners.
“Please be assured that Amazon is committed to meeting all of its payment and other contractual obligations and will support you during this transition.
You will have access to all Amazon tools and reports until January 31, 2023. We will also provide support till March 31, 2023 for any compliance related queries,” it added.
“As part of our annual operating planning review process, we have decided to close Amazon Food, our pilot food delivery business in Bengaluru.
We do not take these decisions lightly. We are phasing out these programs to take care. Existing customers and partners and We are supporting our affected employees during this transition,” the spokesperson said in response to a query by ET.
Amazon started its food delivery business in 2020 in select zip codes of the city and gradually scaled it to most of Bengaluru. However, restaurant partners said they never saw much traction in Amazon’s order volume.
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