An interview with Anil Lohia, COO, TripXL, leading Travel agency
In this exclusive interview, we sit down with Anil Lohia, the Chief Operating Officer of TripXL, a leading travel agency. With a wealth of experience in the travel industry, Anil shares his insights on the evolving landscape of travel, the innovative strategies TripXL employs to enhance customer experiences, and his vision for the future of the agency.
What inspired the creation of TripXL, and how does it stand out from other travel marketplaces?
Anil Lohia: The prime objective of providing personalized itineraries, a simplified booking process, and affordable travel through verified travel agents and DMCs inspired the creation of TripXL.
Unlike other traditional marketplaces, our customer-oriented approach and our focus on sustainable tourism, cultural immersion and eco-conscious travel plans sets us apart in the industry.
Thus, in the process of doing so, it adds a meaningful value to the journey of travellers than just booking another trip.
How does TripXL ensure a seamless and personalized travel experience for its users?
Anil Lohia: At TripXL, we aim to facilitate affordable, accessible and seamless experiences for both travellers and our verified travel agents.
Our expert agents offer competitive price quotations that ensure comfort and a feasible travel experience for travellers without compromising on quality.
Keeping their individual budgets in mind, each itinerary is customized to perfection according to the traveller’s needs and interests.
In addition to 24*7 customer support and best value for money, TripXL also performs strict quality checks that further ensures a credible, convenient, and consistent travel experience each time travellers book with us.
What role does technology play in enhancing holiday planning and simplifying travel arrangements on your platform?
Anil Lohia: At TripXL, our technology-centric approach greatly facilitates the journey of holiday planning for both travellers and agents. We have an integrated platform that accelerates multiple functions like end-to-end booking process, personalized recommendations, and real-time solutions.
While our interface is designed to be user-friendly and streamlined with the entire process, our real-time tech support also facilitates seamless coordination, secure payments, and efficient communication.
TripXL has grown rapidly in a short span—what key factors have driven this success?
Anil Lohia: TripXL has grown as a travel marketplace in a short span of time and has established a major foothold in top locations like Siliguri, Gurugram, Bengaluru, and Gujarat.
The main factor that has driven our success is the traveller-oriented approach where we take into account each individual’s preferences and budget.
We also work with verified agents who craft itineraries that match travellers’ interests, and provide dedicated services. In addition, our agents also provide cultural insights, access to hidden gems, and authentic local experiences that make our services stand out.
What’s next for TripXL? Any upcoming innovations or expansions in the pipeline?
Anil Lohia: At present, TripXL is in the soft launch phase wherein we are testing the platform to make improvements in the overall experience. At the same time, we are also preparing for the operational launch that will definitely mark a significant milestone in TripXL’s journey.
Additionally, we are eagerly looking forward to setting up our business in Bangladesh and Nepal, which will create better opportunities for TripXL in the South Asian markets.
Furthermore, we also aim to onboard 600 accredited travel agents to strengthen the reach of our marketplace and network by August 2025.
As we conclude our conversation, Anil Lohia’s passion for travel and commitment to excellence at TripXL shine through.
His insights not only reflect the agency’s dedication to customer satisfaction but also highlight the dynamic nature of the travel industry. With leaders like Anil at the helm, TripXL is poised for continued success and innovation in the years to come.
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