By Sumit Sabharwal, CEO of TeamLease HRtech:
The Chat GPT has gained widespread attention across many industries. The AI tool is grabbing attention due to its ability to intelligently respond to inquiries from almost every subject of study.
To assess its applicability in their various fields, businesses and professionals are pushing its boundaries.
People are using Chat GPT to write software scripts, answers to mathematical puzzles, poems, emails, articles and even jokes.
The new combination of the generative AI technology with Microsoft Bing is poised to upend the search engine industry. Would it also alter the HR area? Let’s talk.
So far, Chat GPT is using the data it has been trained on instead of searching the internet for answers to your questions.
It denotes that the system received a massive amount of data during pre-training and that it has since been tuned to answer our queries using language that is similar to that of a person. This capability is accomplished by utilizing the Natural Language Processing subfield of AI.
Hence, Chat GPT is made up of two crucial components: a sizable database and NLP. This configuration can be used in numerous scenarios for a wide range of use cases across many industries, including education, marketing, sales and human resources management.
Integrating for more value
While Chat GPT can seem as the all-knowing tool, its value can be exponentially increased by integrating it with other software solutions. For instance,
- API Integration to communicate with other systems and share data.
- Integration with chatbot platforms to create conversational user interfaces.
- Integration with virtual assistants to offer voice-based conversational interfaces.
- CRM integration to offer individualized customer service.
- And so on
What does it indicate for the HR Field?
The HR tech industry can benefit greatly from fast-paced developments in the generative AI field. Significant value will be unlocked with the help of the above described integration process.
Businesses may feed their data into a chatbot’s system, train it for the necessary goals and NLP will make sure that the processed outputs are in the desired format.
In the end, the integrated HR tech solutions can communicate with the database for inputs and outputs to automate and enhance various HR management operations.
Here is how Chat GPT can fit into different functions of HRM:
Recruitment: The tool can already write great job descriptions with simple prompts. Its integration with zero-touch applicant tracking systems can make it incredibly simple to publish jobs across numerous channels with least human intervention.
Candidates’ responses can be gathered through existing HR tech tools and initial interviews can even be conducted via Chat GPT.
Other potential use cases during recruitment include answering candidates’ questions, sending tailored outreach emails and assisting HRs in posing the proper inquiries during interviews.
Performance Management: Chat GPT can help HR managers create templates for performance reviews, define KPIs and offer advice on how to handle performance concerns.
By creating content for training materials and courses, we can also use technology to help people advance their careers.
To make it possible, organizations have to link their performance management and L&D platforms with a generative AI platform like Chat GPT.
Employee Engagement: ChatGPT’s capacity to provide timely responses to all types of inquiries can be used to address employee queries related to company policies, compensation, their own roles and responsibilities, business processes, etc.
The approachability and average turnaround time of the HR department will improve significantly with quick, automated, AI-generated responses.
Employee engagement and satisfaction will increase due to the efficiency and ease of pertinent communication. Organizations may also integrate Chat GPT with their existing chatbots.
Other Applications: ChatGPT has a wide range of other applications that can be implemented with HR technology to increase an organization’s HR efficiency. Making data-driven decisions,
improving employee retention, making the separation process easier and much more. However, it will require the proper technological integrations, continuous testing, and improvements.
So, is Chat GPT the upcoming disruptive HR trend? It could be. Disruptive technology transforms existing practices into ones that are much better.
Several parts of HR operations will undoubtedly be improved by Chat GPT and other generative AI technologies, but the magnitude of the improvements is yet to be measured.
At the same time, we also can’t deny the AI’s existing issues related to bias, empathy, inventiveness and human touch. The technology’s ability to disrupt will depend on how well it handles and resolves these problems.
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