Dr. Rashi Gupta-Co-Founder and Chief Data Scientist at Conversational AI Startup
Dr. Rashi Gupta is a Co-Founder and Chief Data Scientist at REZO.AI. a Conversational AI Startup and AI-Powered Contact Center.
Rashi has worked with AbsolutData, Jawaharlal Nehru University and WNS. She has a more than 20 years of experience, She received her doctoral from University of Helsinki, and double masters from IIT Delhi.
Every year businesses lose thousands of customers to their competitors and new entrants in the market. Two of the most important reasons for this loss are poor customer experience and inefficient customer relationship management by the company.
Organizations across sectors invest heavily in technologies to reimagine the customer experience that can provide them a competitive edge. Unfortunately, the majority of them fail because they rely on conventional contact centres or out-of-date interactive voice response (IVR) and automated phone systems.
This is where Rezo.AI was incubated. During her corporate stints as a data science professional, Rashi Gupta always had a desire to utilize her experience in solving a larger problem that existed in the system.
After thorough research and several rounds of deliberations with peers she along with her husband Manish Gupta founded Rezo.AI to power customer interactions with Artificial Intelligence (AI).
The duo started Rezo.ai in mid of 2017 to build a product that could automate all tasks that happen at a ‘traditional contact centre’. Today, Rezo.ai helps businesses bring down their operational costs by 20-30% with the power of technology and AI.
Rashi Gupta is a Chief Data Scientist who has worked with Jawaharlal Nehru University, Absolute Data, and WNS in the past.
She has a double masters from IIT Delhi and a doctorate from the University of Helsinki, Finland. She is a seasoned professional who has 20+ years of experience to run independently DS and Tech products. She has also run companies in the past and has seen a full cycle of BD and fundraising.
Rezo’s AI-Powered Contact Center augments human agents by automating repetitive processes, allowing them to focus on high value tasks and enhancing customer experience.
Rezo.AI empowers businesses to bring down customer query resolution time from days to a few seconds.
Rezo.ai helps automate customer conversations across platforms such as Voice, WhatsApp, email, chats and social media; analyse calls and interaction; and coach and train agents.Startup primarily focuses on Automobiles, BFSI, Telecom, Logistics, and Consumer sectors.
In May 2021, Rezo.ai raised seed funding from Modulor Capital, Dexter Angel Network, Veda, and other prominent angel investors including Bhavesh Manglani (Delhivery) and Devesh Sachdev (Fusion Microfinance).
Today Rezo serves more than 15mn- 45mn customers interaction Monthly. Despite the tough terrain in the AI landscape Rezo with its sustainable capital efficient business model has turned profitable wherein they are not burning any capital, and are operationally EBITDA positive.
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