India, March 2025: Kapture CX, leading Gen AI powered Customer Experience platform , announces the appointment of Devika Rajeev as the Head of HR. With around 13 years of experience in human resources, Devika brings deep expertise in performance management, rewards, and talent management.
Having worked across both multinational corporations and start-ups, she has successfully led People & Culture functions during critical growth phases.
Notably, in her previous role at Sattva Consulting, she played a pivotal role in scaling the organization’s headcount by three times while implementing impactful HR strategies.
Devika has held key positions at Wipro, Heidrick & Struggles, and Ola, where she gained valuable experience in managing diverse teams and fostering a strong organizational culture.
An alumna of XLRI Jamshedpur, she holds a Postgraduate Diploma in Personnel Management & Industrial Relations and also has a B.A. (Hons) in Mathematics from Delhi University.
In her new role at Kapture CX, Devika will be responsible for driving strategic HR initiatives, enhancing employee engagement, and strengthening talent acquisition and retention efforts.
She will play a key role in shaping a dynamic and inclusive work environment that aligns with the company’s growth objectives. Her leadership will be instrumental in fostering a culture of collaboration, innovation, and continuous development.
Commenting on her appointment, Sheshgiri Kamath, CEO & Co-founder of Kapture CX, said, “At Kapture, we believe that people are at the heart of everything we do.
Devika’s extensive experience in HR leadership, combined with her ability to drive strategic talent initiatives, makes her a valuable addition to our team. We look forward to her contributions in building a strong, people-first culture as we continue our growth journey.”
On joining Kapture CX, Devika Rajeev said, “I am thrilled to join Kapture CX at such an exciting phase of its journey.
The company’s commitment to innovation and customer-centricity is truly inspiring, and I look forward to strengthening our HR strategies to nurture talent, foster a high-performance culture, and support the organization’s ambitious goals.”
About Kapture CX-
Kapture is an enterprise-grade AI powered omnichannel Customer Experience management platform with a deep focus on customer support. Kapture adapts to evolving customer expectations and transforms good customer experiences to great ones.
With expertise in five key industry verticals: Retail, BFSI, Travel, Energy and Consumer durables, Kapture today is helping 1000+ businesses in 16 countries create wonderful customer experiences.
Disclaimer:- This story has not been edited by SugerMint staff and provided by the agency. SugerMint will not be responsible in any way for the content of this story.
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