Ola CEO Bhavish Agarwal Sued By a Bengaluru Man for AC That Stopped in his Cab; 15,000 Was Fined

Ola CEO Bhavish Agarwal Sued By A Bengaluru Man For AC That Stopped In His Cab; 15,000 Was Fined

January 2023: Bhavish Agarwal, CEO of Ola Cabs, as compensation to a disgruntled client from Bangalore. 15,000 was imposed on a person who filed a claim against the business for a broken air conditioning unit in one of their vehicles.

Bhavish Agarwal, co-founder and CEO of Ola Cabs, has received a compensation of Rs. 15,000, who had sued the company for a non-working air conditioning unit in one of their cars.

As reported by TOI, 36-year-old consumer Vikas Bhus from Bengaluru filed a service failure complaint against the OLA CEO in March 2022 with the Bangalore Urban District Consumer Disputes Redressal Commission.

As per the complaint, Vikas hired an Ola Prime sedan for eight hours in October, 2021. Despite being promised an air-conditioned prime sedan car with more leg room, Vikas was disappointed to find that the AC did not work in the cab and abandoned it. And his fellow passengers complete their drive in disarray.

The 36-year-old man from Bangalore was asked to pay Rs 1,837 in cab fee at the end of the ride. Vikas immediately contacted Ola’s customer support, mentioned that AC was included in the fare and requested a refund from the cab company as the AC did not work for the entire eight-hour journey.

He also tried talking to Bhavish Aggarwal and tried to get in touch with the Olana CEO on Twitter, but did not get a response. Later, he sent an email to Agarwal, TOI reported.

Vikas later contacted the National Consumer Helpline and requested a refund in November 2021. He mentioned that the taxi firm had acknowledged receipt of his mail, but refused to refund the passenger ticket. Instead, they gave him a coupon of Rs.100 as a substitute.

After this episode, a Bangalore-based businessman filed a complaint against Agarwal in the Bangalore Urban District Consumer Disputes Redressal Commission.

While hearing the case, the court considered Bhushan’s application and noted that, as per Ola’s own admission in the email, despite the vehicle not working as such, Rs. 1,837 full payment was collected, TOI reported.

The judges said: “Ola is bound to provide all services to the customers as promised. In the case of the Bengaluru man, they have caused inconvenience and mental agony to the customer by not providing AC service for the entire travel period of eight hours”.

The court ordered in favor of Bhusan and directed Agarwal to pay Rs. 10,000 and give compensation. The judges also ordered Olana CEO Bhavish Agarwal to pay Rs 5,000 for the legal expenses of the complainant.

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