Pankaj Chandna on Revolutionizing Medical Tourism with Vaidam Health

An Exclusive Interview with Mr. Pankaj Chandna, Co-Founder of Vaidam Health, India’s leading tech-enabled medical tourism platform

Mr. Pankaj Chandna, Co-Founder of Vaidam Health, shares insights on transforming medical tourism through innovative technology. Discover how India’s leading platform connects patients worldwide with quality healthcare services, driving accessibility and trust in global medical travel.

What inspired you to start Vaidam Health, and how did the idea come to life?

Pankaj Chandna: We understood that undergoing a medical procedure is never an easy decision for patients and their families. The more complex the diagnosis and the more concerned everyone is, and family starts seeking information wherever available.

At Vaidam Health, we were inspired by a simple yet powerful observation: patients seeking treatment outside their home country often struggle with unreliable information, unclear costs, and a lack of trustworthy guidance.

We realised that while India offered world-class treatment at affordable prices, international patients had no dependable platform to help them navigate hospitals, doctors, travel, and recovery with confidence.

This gap sparked the idea for Vaidam, a platform built on credibility, transparency, and personalised support.

The goal was to make medical travel as seamless, safe, and humane as possible. By combining verified medical information with patient assistants, treatment planning, travel logistics, and post-treatment care, we brought structure to a largely unorganised sector.

How does Vaidam use technology to simplify the process for international patients seeking medical treatment in India?

Pankaj Chandna: At Vaidam, we apply technology to the whole process of a patient’s journey, making medical travel easy, transparent, and stress-free for overseas patients.

Our platform is a multilingual, data-driven ecosystem that allows patients to locate the best hospitals, evaluate treatment options and comprehend procedures with transparency.

The AI-assisted navigation tools enable patients to move through the whole process from sharing medical records to receiving treatment plans and cost estimates with personalized recommendations based on the medical condition.

The platform supervises everything and enables real-time workflow tracking that helps teams react quickly and effectively. Moreover, patients can take advantage of digital case records, automated follow-ups, and secure communication channels that are customized according to their language and location.

Vaidam takes the guesswork out of medical travel by complementing structured medical information with smart automation and human support. Thus, patients can confidently make well-informed decisions even before their arrival in India.

How is AI or digital innovation transforming the medical travel experience?

Pankaj Chandna: AI and digital innovation are changing the medical travel experience into a seamless, patient-centric experience. By integrating AI-driven tools and automation we can enhance case coordination, automation onboarding and support multilingual, personalized patient journeys.

On the platform, AI helps patients upload and interpret their medical records, find accredited hospitals with expert opinions, compare prices, teleconsult, and get 24/7 support around the globe.

We also offer curated hospital options, real-time treatment estimates, transparent doctor profiles, and end-to-end care management from visa and travel planning to post-treatment follow-ups.

This combination of AI, automation, and human guidance significantly reduces stress for international patients, enabling them to make decisions quickly and confidently. Overall, digital innovation is redefining medical travel by making it more efficient, transparent, and deeply personalized.

How do you select and partner with hospitals and doctors across India?

Pankaj Chandna: We have established partnerships with leading hospitals across India, Thailand, Turkey, Germany, UAE, and Egypt. Our patients have come from 120+ countries, reflecting the global reach of our services.

We vet hospitals and associated doctors based on multiple criteria including specialty, accreditations, facilities, clinical output, reputation, price, distance, locality, and so on. To ensure smooth patient support, we have formal MoUs with the hospitals on services we can offer to the patients on their behalf.

Often similar procedures are offered by hospitals or doctors at lower prices or by a better doctor at the same price.

All of this intelligence is systematically integrated into our platform, enabling our case managers to make informed recommendations when guiding patients toward the most suitable hospital and doctor for their needs.

How do you manage logistical challenges like visas, accommodation, and post-treatment follow-ups?

Pankaj Chandna: At​‍​‌‍​‍‌​‍​‌‍​‍‌ Vaidam, we have a dedicated international patient care team that is always there to support patients in their medical journey.

Healthcare coordinators offer support in acquiring a medical visa invitation letter and lead the patients throughout the entire e-visa process.

Keeping the experience hassle-free from the airport, the coordinators also organize airport pickup and local transportation for the patients travelling between the airport, hospital, and accommodation.

For stays, we recommend neat, safe, and affordable guesthouses or hotels that are generally located a short drive or walking distance from the hospital.

After treatment, when patients are back in their home countries, we still continue to care through email, phone, or video consultations with the doctors who provided the treatment.

We are also involved in ongoing monitoring through the sharing of medical reports with the concerned doctors or by facilitating the delivery of medicines from a distant location in some cases. This end-to-end support ensures a stress-free and well-coordinated medical travel experience.

How has Vaidam Health positioned itself as a leading platform in such a competitive space?

Pankaj Chandna: With​‍​‌‍​‍‌​‍​‌‍​‍‌ the present healthcare market being full of competition, we have focused on giving trust, transparency, and a smooth end-to-end experience for each patient.

Our platform has earned credibility in a sector where it is difficult to find reliable guidance, simply by partnering only with hospitals that are accredited, by publishing the real patient journeys, and by providing clear treatment information.

Patients are guaranteed to be comfortable with the entire process through a comprehensive medical-travel support system, which includes treatment planning, cost estimates, visa assistance, airport pickup, and local stay coordination.

Smart doctor recommendations, multilingual assistance, and 24/7 case support made possible through technology further personalize the journey and make it free of inconveniences.

Our platform, in fact, is the combination of medical expertise, a trusted global network, and a compassionate advisory team, which helps patients compare options and make the right decisions with ​‍​‌‍​‍‌​‍​‌‍​‍‌confidence.

How do you plan to expand Vaidam’s reach in new geographies or medical specialties?

Pankaj Chandna: In the last six years, we have conducted more than 300 medical camps across 25 countries, showing our commitment and scale at which we operate is unique to us.

Currently, we have our offices and dedicated country representatives in 15 countries, facilitating patient travel and quality care. Also, we have started facilitating medical procedures from leading doctors in the patient’s own country.

This is a vertical we are particularly enthusiastic about. We manage the entire process, including selecting medical centers, handling local registrations, managing OPDs, coordinating logistics, and providing post-operative care.

In a nutshell, we are trying to address the global patients’ needs and solving challenges one at a time. This is a big opportunity that keeps our team engaged, motivated, and excited about the growth and impact we can create.

Pankaj Chandna’s vision for Vaidam Health highlights the power of technology in redefining medical tourism. His commitment to patient-centric solutions continues to shape a future where quality healthcare transcends borders, empowering patients with seamless access to world-class treatments.

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