Interview: Piyush Goel, founder and CEO of Beyond Key

An exclusive interview with Piyush Goel, founder and CEO of Beyond Key, an end to end global digital transformation and IT Consulting company

Welcome to this exclusive interview with Mr. Piyush Goel, the visionary founder and CEO of Beyond Key. As a trailblazer in the realm of global digital transformation and IT consulting, Mr. Goel has played a pivotal role in shaping Beyond Key into a dynamic and innovative force within the industry.

With a wealth of experience and a keen understanding of the evolving landscape of technology, Mr. Goel has led his company to new heights, providing end-to-end solutions that redefine the way businesses approach digital transformation. Join us as we delve into the insights, challenges, and successes of Mr. Piyush Goel’s journey in steering Beyond Key towards excellence.

Could you summarize Beyond Key’s involvement with AI in the realm of software and IT solutions?

Piyush Goel: Since its inception in 2005, Beyond Key has been providing IT consulting and custom software development services, making use of the most innovative technologies.

Delivering consumer-focused apps and technology solutions with an emphasis on cloud, data, omni-channeling, and client engagement, the company specializes in digital transformation and product engineering services.

Moreover, the company excels at providing seasoned counsel and delivering contextual, bespoke solutions that support the objectives of an organization across a range of platforms.

With a team of over 300 domain experts in various cutting-edge technologies, including artificial intelligence, business intelligence (BI), Dynamics 365, Microsoft 365, etc., Beyond Key concentrates on creating scalable software solutions and products that meet the expectations of its clients.

What business model does Beyond Key employ, and what factors led to the selection of this specific model?

Piyush Goel: Beyond Key is a leading technology company that provides a range of services, including software development, artificial intelligence, cloud computing, and data services. Our primary focus is to help clients improve their business processes, increase efficiency, and achieve their digital transformation goals with industry-leading solutions and IT services.

Our revenue model is based on providing customized solutions and services on a project basis. This means that clients only pay for the specific services they need, resulting in cost savings and increased value for their investment.

At Beyond Key, we leverage the best modern technologies, such as Microsoft 365, Dynamics 365, BI, and more, to provide innovative solutions for organizations. Our customer-centric approach involves working collaboratively with clients to gain a deep understanding of their needs. By doing so, we can provide tailored solutions that precisely meet their requirements, resulting in improved outcomes and long-term success.

What challenges have you encountered in establishing and growing this business?

Piyush Goel: When starting a business, challenges are inevitable. However, the company’s core values of being team-oriented, trusting and respectful, focused, and passionate helped it overcome these challenges.

Beyond Key believes that its values are critical to building a strong foundation for the company. The team-oriented approach ensures that everyone works together to achieve a common goal, while trust and respect are essential in maintaining healthy relationships with clients and employees. The focus on passion keeps the team motivated and dedicated to providing high-quality services to clients.

These values have helped Beyond Key establish itself as a reliable and trustworthy technology partner for businesses. The company’s commitment to its values has also helped it attract top talent, which has further strengthened its capabilities to deliver exceptional services to clients.

What sets your product apart? What unique value does Beyond Key bring to the table?

Piyush Goel: Our product’s unique selling proposition (USP) lies in several factors that set us apart from our competitors. Firstly, we offer longevity by ensuring that the same resources work on the same project for an extended period. This consistency instills trust in our clients, and it’s easier for them to work with our team.

Secondly, we have deep domain knowledge and industry-specific expertise that enable us to better understand our clients’ unique needs and requirements. We also have certified developers who are proficient in the latest technologies and can develop high-quality solutions.

Our global engagement model allows us to offer flexible engagement models to our clients, including onshore, offshore, and near-shore services. This model ensures that we can scale up or down our resources as per the client’s requirements, providing them with cost-effective solutions.

We also offer seamless client onboarding and integration capabilities, ensuring that the client’s operations are not disrupted during the transition period. Our global team comprises skilled professionals from different parts of the world, who work collaboratively to deliver high-quality solutions.

Finally, we prioritize transparency in our work and ensure that our clients are aware of every step we take during the project’s lifecycle. 

What AI technologies or applications is Beyond Key currently emphasizing, and how do they contribute to improving software and IT services?

Piyush Goel: Our team consists of experts in a range of advanced technologies, including artificial intelligence, natural language processing, machine learning, voice intelligence, and business intelligence, among others.

At Beyond Key, we are a comprehensive digital transformation company dedicated to providing full software solutions and consulting services.

Operating worldwide and boasting a proven record of delivering software solutions, the company gains a unique competitive advantage through cutting-edge methodologies.

Furthermore, our offerings encompass data analytics, data visualization, predictive analytics, and more. With its expansion into voice technology, the Internet of Things, and digital transformation, Beyond Key aims to revolutionize the way current and future clients approach their business operations.

Operating in an agile framework, Beyond Key collaborates closely with clients, ensuring their active engagement in tailoring customized solutions to reshape business practices.

In the Indian scenario, how has the integration of AI in the software and IT industry changed recently? What trends have you noticed?

Piyush Goel: Due to its extensive use, AI has a significant economic impact on India. Many companies are pioneering the technological revolution by providing their clients with cognitively competent personnel through the use of AI-based technologies.

As the proprietor of an IT and software solution business, I’ve been paying careful attention to how its usage has changed over the past several years in the software and IT sectors.

The environment has undergone significant change, and a variety of factors are now influencing how businesses deploy AI technologies. One evident trend is the greater understanding and awareness among corporations. As more organizations become aware of the potential benefits of this technology, they invest more money in training their onboard team about its uses.

As a result, there is now a greater need for AI-related services and products. In light of this, businesses are also rapidly using AI-powered chatbots, virtual assistants, etc. to enhance customer engagement.

These advancements collectively enhance customer service and aid companies in gathering valuable client insights. Considering these factors, it can be concluded that the utilization of AI in the realm of software and IT has experienced rapid growth in recent years.

Addressing data privacy concerns is crucial for AI development. How does Beyond Key ensure data security while working on AI-driven solutions?

Piyush Goel: Managing data privacy issues and ensuring data security while building AI-driven solutions is of the utmost importance to us as an IT and software solution company, we put strong security measures in place for data storage.

To protect data from unauthorized access and breaches, measures including encryption, access limits, and frequent security audits are used. Continuous efforts go into maintaining data privacy and security.

The concerned team at Beyond Key constantly monitors the systems and keeps an eye, the concerned team at Beyond Key constantly monitors systems, remains vigilant for emerging threats, and implements necessary adjustments to enhance security protocols.

In addition to encouraging user and consumer trust, this also encourages the ethical and responsible use of AI technology in the contemporary digital environment. Additionally, we are ISO certified (ISO 27001:2013), which is extremely crucial for data security because it offers a structured, risk-based approach to managing information security. This approach aids organizations in protecting their sensitive data, adhering to regulations, fostering trust, and continuously improving their security posture.

Considering the growing importance of collaboration between AI systems and human workers, how does Beyond Key envision balancing AI and human resources in the software and IT sector?

Piyush Goel: Aligned with our core belief in the technological revolution, we are steadfast in our commitment to utilize AI to augment human capabilities rather than replace them. Our goal is to enhance overall productivity by integrating AI into our IT systems and software.

It’s a known fact that AI-driven automation accelerates processes, streamlines workflows, and reduces the potential for human errors.

As a result, our team can focus their expertise on innovation, strategic initiatives, and delivering exceptional customer experiences. Even if AI is making its way everywhere, human characteristics like innovative thinking and creativity persist.

We urge our teams to use AI as a tool to streamline workflows and generate ground-breaking solutions while preserving the balance between the benefits that AI can provide and human potential. 

The skills gap is a common issue in the IT sector. What steps is Beyond Key taking to train and enhance its workforce to meet evolving client and industry needs?

Piyush Goel: A steady stream of innovative work opportunities is emerging in the fast-changing field of new technology. Empowering the potential workforce or newcomers with the necessary knowledge and training to harness these opportunities remains paramount.

This is where upskilling programs come into play, which is becoming more important as a result of the explosion of inventive breakthroughs that fuel demand for skilled individuals.

Closing the skills gap is crucial because it ensures that the workforce can adapt quickly to changing client needs and market trends. To meet this demand, Beyond Key has committed to constantly improving its technical skill set and keeping up with emerging technology. This strategy helps the organization grow while also enhancing its capacity for efficient delivery.

Can you elaborate on Beyond Key’s strategies for adapting and innovating to stay relevant and competitive in the dynamic market?

Piyush Goel: As the Founder & CEO of a global IT consulting and software services company Beyond Key, my strategy for remaining relevant and competitive in the ever-changing market is multifaceted.

To remain competitive, we prioritize ongoing innovation and R&D efforts, investing in emerging technologies, and exploring new ways to add value for our clients. This includes exploring the latest developments in AI, machine learning, cloud computing, and other cutting-edge technologies.

Additionally, we prioritize agility and adaptability, recognizing the rapid pace of market shifts and encouraging a culture of continuous improvement where employees are empowered to share ideas and insights.

Furthermore, we prioritize deepening and expanding our client partnerships by understanding their unique challenges and opportunities and tailoring our solutions to meet their specific needs, providing the highest level of service and value.

In conclusion, our conversation with Mr. Piyush Goel has shed light on the remarkable journey of Beyond Key under his leadership. As the founder and CEO, he has not only navigated the challenges of the ever-changing digital landscape but has also propelled his company to the forefront of global digital transformation and IT consulting.

Mr. Goel’s commitment to innovation, client satisfaction, and a holistic approach to digital solutions has set Beyond Key apart. As we look towards the future, it is evident that Beyond Key, under Mr. Goel’s guidance, will continue to be a driving force in shaping the future of technology and business.

We extend our gratitude to Mr. Piyush Goel for sharing his insights and experiences, providing a glimpse into the dynamic world of Beyond Key.

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