Interview with Sadgun Patha, Managing Director & Founder of Platform 65

An exclusive interview with Sadgun Patha, Managing Director & Founder of Platform 65, India’s Largest Train restaurant

In the realm of innovative entrepreneurship and transformative leadership, Mr. Sadgun Patha stands as an exemplary figure, serving as both the Managing Director and Founder of Platform 65. Over the past two years, he has showcased unparalleled acumen, steering the company towards profitability in an environment that prizes results without compromise on quality or standards.

With a vibrant personality and a wealth of experience in the hospitality industry, Mr. Patha, armed with an MBA from IPE University, has played a pivotal role in elevating Platform 65 to the zenith of the industry.

His achievements have not gone unnoticed, with the Times Group recognizing the company with the prestigious Iconic Concept Award, a testament to the outstanding contributions made under his leadership. Beyond accolades, Mr. Sadgun Patha has demonstrated a commitment to organizational excellence, crafting a robust HR model that embraces new-age business approaches and oversees a workforce of over 100 employees. As the visionary force behind Platform 65, he aspires to revolutionize India’s Restaurant Management business.

Can you share the inspiration behind the concept of Platform 65, What motivated you to start this unique venture?

Sadgun Patha: The inspiration behind Platform 65 comes from my deep passion for gastronomy and a desire to redefine the traditional dining experience. I wanted to create a restaurant that goes beyond serving delicious food, a place where patrons embark on a journey with every meal.

The idea of a toy train-themed restaurant was born out of the vision to add an element of excitement and spectacle to food delivery, making each visit to Platform 65 a truly memorable experience.

Running a train restaurant is a distinctive business idea. What challenges did you face in the initial stages, and how did you overcome them?

Sadgun Patha: Embarking on the journey of running a train-themed restaurant posed its own set of unique challenges in the initial stages. One of the primary hurdles we faced was in integrating technology seamlessly for our distinctive service model.

The vision of using toy trains to deliver meals required a careful orchestration of technology, from track systems to train signals, to ensure a smooth and entertaining dining experience. We worked tirelessly, collaborating with experts and continuously refining our technological infrastructure to not only meet the operational demands but also to enhance the overall customer engagement.

Moreover, our dedication to innovation led us to incorporate interactive features like train signals, not just as functional elements but as sources of entertainment, captivating our customers and adding an extra layer of uniqueness to the dining adventure.

However, challenges extended beyond the technological realm. Just as we were gaining momentum, the unforeseen global challenge of the COVID-19 pandemic hit, prompting nationwide lockdowns and temporarily closing our doors.

This abrupt turn of events was undoubtedly a setback, disrupting our operations and posing financial challenges. In response to the pandemic, we strategised and implemented a robust plan for the post-lockdown phase. Focusing on the safety and well-being of our customers, we pivoted towards a contactless dining model.

This not only adhered to health guidelines but also reassured our patrons of a secure and hygienic dining experience. The adaptation to contactless dining involved redefining our processes, emphasising direct delivery from the kitchen to the table via the toy train, thus minimising physical contact.

Overcoming these challenges required resilience, adaptability, and a commitment to the core values of Platform 65. Our team’s unwavering dedication, coupled with the support of our patrons, played a pivotal role in navigating through these difficulties.

It’s a testament to the ethos of our establishment – a commitment to delivering not just a meal but an exceptional and safe dining experience, even in the face of unforeseen challenges.

Platform 65 has gained significant popularity as India’s largest train themed restaurant. How do you ensure a memorable and unique dining experience for your customers?

Sadgun Patha: Ensuring a memorable experience at Platform 65 involves a combination of our innovative toy train delivery system and a multi-cuisine menu that caters to various culinary preferences. Each visit is designed to be a journey, with the ambience reminiscent of a train adventure.

The station-themed tables and a vast array of culinary delights from different regions contribute to creating a unique and unforgettable dining experience.

The restaurant industry is highly competitive. What strategies have you employed to differentiate Platform 65 and stay ahead in the market?

Sadgun Patha: In a competitive industry, we focus on differentiation through our one-of-a-kind concept and commitment to quality. Our innovative delivery system, diverse menu spanning multiple cuisines, and attention to detail in design and aesthetics set us apart. We also pride ourselves on maintaining unwavering standards of excellence, which have been recognised through various prestigious awards.

In the dynamic landscape of the restaurant industry, where competition is fierce, Platform 65 strategically positions itself by placing a paramount focus on differentiation and an unyielding commitment to quality. Our success lies in a combination of factors that not only distinguish us from competitors but also continually propel us forward.

At the heart of our differentiation strategy is our one-of-a-kind concept. The innovative toy train delivery system isn’t just a novelty; it’s a defining feature that transforms the act of serving food into a captivating experience.

This distinctive approach sets us apart, creating a lasting impression on our patrons and giving them a reason to choose Platform 65 over traditional dining establishments. Diversity is another pillar of our strategy. We’ve curated a menu that spans multiple cuisines, offering a culinary journey that caters to a wide spectrum of tastes.

From continental and Chinese to North Indian and regional specialties from Andhra and Telangana, our menu is a celebration of flavors that ensures there’s something for everyone. This diversity not only adds richness to our offerings but also broadens our appeal in a market with diverse culinary preferences.

The key is in the details, and at Platform 65, we pay meticulous attention to design and aesthetics. Our commitment to creating an immersive environment is reflected in the carefully designed establishments that boast spacious and exquisitely crafted interiors.

Each table, adorned with mini railway tracks, transports guests into a whimsical world, enhancing their overall dining experience. The station-themed tables, with names evoking a sense of nostalgia and adventure, further contribute to the immersive ambience.

Recognition through prestigious awards is a testament to our unwavering standards of excellence. We take pride in the accolades received and these awards not only validate our commitment to quality but also serve as markers of distinction in a crowded market.

In essence, our strategy revolves around offering a unique and memorable experience, providing a diverse culinary journey, and upholding the highest standards of quality. By staying true to these principles, Platform 65 not only differentiates itself but continues to stay ahead in a highly competitive industry, delighting customers and garnering recognition for our innovative approach.

Given the unique theme of your restaurant, how do you incorporate innovation into the menu and overall customer experience?

Sadgun Patha: Innovation is at the core of Platform 65. We continuously strive to bring creativity to our service and menu by introducing new and exciting dishes that reflect the vibrant culinary landscape.

The overall customer experience is enhanced through the visual appeal of our train-themed ambience, station-themed tables, and the thrilling moment when our mini trains deliver each delectable dish directly to our patrons’ tables.

Platform 65 is likely to have a strong visual identity. Can you elaborate on the design and aesthetic choices made for the restaurant and how they contribute to the overall customer experience?

Sadgun Patha: The design and aesthetic choices for Platform 65 are carefully curated to transport our guests into a whimsical world. Each table adorned with mini railway tracks represents a different station, evoking nostalgia and a sense of adventure.

The restaurant’s spacious and exquisitely designed establishments, totaling over 6500+ square feet, contribute to a visually stunning environment that complements the unique dining experience.

Establishing and running a successful business involves a dynamic team. How do you foster a positive and collaborative work culture within your team?

Sadgun Patha: Establishing and maintaining a successful business is a collective effort, and at Platform 65, we recognise that a positive and collaborative work culture is foundational to our success. Creating an environment where our team thrives involves a multifaceted approach that prioritises several key principles.

First and foremost, we place a high value on building strong relationships with our team members. We understand that a connected and cohesive team is more than the sum of its parts. This involves fostering a sense of camaraderie, trust, and mutual respect among team members.

Regular team-building activities, both within and outside the workplace, are integral to this effort. These activities not only strengthen professional relationships but also create a positive and enjoyable work atmosphere.

Open communication is another cornerstone of our work culture. We encourage our team members to voice their ideas, concerns, and feedback freely. This transparent communication not only facilitates problem-solving but also fosters a culture of innovation. We believe that every team member has valuable insights, and by providing a platform for open dialogue, we harness the collective intelligence of our team.

Creativity is a driving force at Platform 65, and we actively encourage our team to think outside the box. From menu innovations to marketing strategies, we celebrate and reward creative contributions. This approach not only infuses a spirit of enthusiasm but also ensures that we stay dynamic and responsive to changing trends in the industry.

Recognising and appreciating the contributions of each team member is central to maintaining a positive work environment. We celebrate achievements, both big and small, and acknowledge the dedication and hard work of our employees. Regular employee recognition programs, along with performance-based incentives, create a culture of appreciation and motivate our team to continually excel.

Moreover, we understand that investing in employee relations is an ongoing process. We prioritise employee development through training programs, workshops, and opportunities for skill enhancement. By nurturing the professional growth of our team members, we not only ensure that they stay engaged but also contribute to the overall success of the business.

At the core of our work culture is a shared passion and commitment to delivering excellence that defines the Platform 65 experience. This shared vision unites our team members and instills a sense of pride in being a part of a dynamic and forward-thinking organisation.

Our commitment to fostering a positive and collaborative work culture is not just about achieving business goals; it’s about creating a workplace where every team member feels valued, motivated, and inspired to contribute their best to the success of Platform 65.

What are your future plans for Platform 65? Are there any upcoming projects or expansions on the horizon?

Sadgun Patha: Looking ahead, our vision for Platform 65 involves expansive growth across the Indian subcontinent. With over 10 branches in Karnataka, Telangana, and Andhra Pradesh, we plan to add more locations to bring our unique train-themed dining experience to customers nationwide.

Exciting developments include an upcoming branch in Rajamahendravaram in Andhra Pradesh. In the next years, we aim to increase the revenue generated by Platform 65, showcasing our commitment to continuous growth and success.

In conclusion, Mr. Sadgun Patha’s journey as the Managing Director and Founder of Platform 65 is a testament to the fusion of youthful vibrancy, industry expertise, and unwavering commitment to excellence.

His leadership has not only propelled the company to unprecedented heights but has also garnered esteemed recognition from industry peers. With an astute focus on results-driven strategies and a dedication to maintaining the highest standards, Mr. Patha has carved out a niche for Platform 65 in the competitive landscape of the hospitality industry.

Beyond the accolades and awards, his impact extends to the organization’s core — a resilient HR model that encapsulates modern business approaches and fosters a dynamic work environment. As Platform 65 continues to flourish under his guidance, Mr. Sadgun Patha remains a dynamic force, reshaping the narrative of India’s Restaurant Management business and leaving an indelible mark on the industry.

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