An Exclusive Interview with Saurabh Gahoi – Senior Vice President of Ramee Group of Hotels
Saurabh Gahoi, Senior Vice President of Ramee Group of Hotels, shares his insights on leadership, innovation, and evolving guest experiences in the hospitality industry.
With years of expertise, he discusses Ramee Group’s journey, vision, and strategies driving its global growth and commitment to excellence.
What differentiates Ramee Group’s guest experience from other hospitality chains?
Saurabh Gahoi: At Ramee, we don’t just offer a stay — we offer a lifestyle. Our focus is on personalized comfort rather than just luxury, where every guest enjoys the perfect balance of relaxation, entertainment, and culinary delight.
Each property reflects its local essence while maintaining Ramee’s signature warmth, service standards, and attention to detail.
What truly sets us apart is our passion for curating experiential hospitality — from our award-winning restaurants and nightlife concepts to our innovative F&B destinations that turn every meal into a memory.
Whether it’s a business traveler, a family on vacation, or a couple seeking leisure, every guest at Ramee feels happy, yet inspired.
With properties across multiple regions, what are the biggest challenges in maintaining operational excellence?
Saurabh Gahoi: Consistency across diverse geographies is both our biggest challenge and our greatest strength. Each region comes with its own culture, guest expectations, and operational nuances.
We’ve addressed this by investing heavily in centralized training, robust leadership teams, and performance-driven audits.
Our philosophy is simple — no matter where you stay, Ramee should feel like Ramee. From Mumbai to Muscat, our guests experience the same warmth, standards, and lifestyle-driven hospitality that define our brand.
How has Ramee Group embraced technology to enhance the guest experience?
Saurabh Gahoi: Technology is a cornerstone of our guest journey today. We’ve introduced smart booking systems, contactless check-ins, and AI-based guest feedback tools that help us understand and respond to guest needs in real time. Our rooms are increasingly equipped with smart features designed for convenience and personalization.
Internally, data analytics helps us anticipate preferences — whether that’s a guest’s favorite cuisine or room setup. This fusion of technology and human touch allows us to offer comfort that feels effortlessly personal.
What does responsible tourism mean to Ramee Group, and how do you promote it across your properties?
Saurabh Gahoi: For us, responsible tourism means caring for people and the planet. Across our hotels, we’ve introduced energy-efficient systems, reduced plastic use, and implemented water conservation practices. Many of our restaurants source fresh, local ingredients to support regional farmers and producers.
Beyond sustainability, responsible tourism also means creating opportunities — through local employment, cultural inclusion, and community engagement. Hospitality, to us, is not just about service — it’s about stewardship.
Are there any upcoming projects or new property launches that guests can look forward to?
Saurabh Gahoi: Absolutely — we’re in a dynamic phase of expansion. After recently opening Amritsar, Munnar, and Indore, we’re set to unveil new properties in Solapur, Dwarka (Gujarat), Rajkot, and Coimbatore.
Each of these destinations has been carefully chosen for its unique charm and potential to offer guests something extraordinary.
What message would you like to convey to your guests and partners about the next chapter for Ramee Group of Hotels?
Saurabh Gahoi: The next chapter for Ramee is about living the Ramee lifestyle — where great stays meet exceptional dining, entertainment, and personalized experiences.
As we grow across India and the Middle East, our mission is to redefine comfort and create spaces where guests feel connected, inspired, and cared for. We thank our loyal guests and partners for being part of our journey.
Through his leadership, Saurabh Gahoi continues to inspire progress and shape the future of hospitality. His vision reflects Ramee Group’s dedication to redefining luxury, creating meaningful guest experiences, and setting new benchmarks in service excellence.
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