The Evolution of Field Work: How Technology is Reshaping Industries

The development of field service software solutions in the age of rapid digitalization has created both opportunities and challenges. Of the latter, the most notable one is the pace of change, which necessitates that new tech deployment be coupled with appropriate training programs for field service teams.

Since field work is one of the most demanding roles, it is critical to address various case scenarios rooted in past experience. Some field service processes may be automated, while others still require spotless human interactions, so a fine balance between the deployment of new tech and soft skills is a top priority for field service businesses.

Another problematic point is the range of software solutions available. There are so many alternatives that it is crucial to pick the tools that align with each business’ specific objectives.

We’ll hereby mention the game-changing software solutions that can elevate field service businesses to a higher level of operations.

Predictive Analytics

No matter how you look at it, predictive analytics tools have emerged as a critical prerequisite for success. All industries are deploying it to enforce their organizational processes and keep aligned with the rapidly changing external factors.

Predictive analytics tools use statistical and modeling techniques to predict future outcomes and performance. They combine various statistical techniques, including but not limited to data mining, automated machine learning algorithms, deep learning, and artificial intelligence (AI) to create predictive models and scores for different business outcomes.

While this may seem complicated, there are actually just three predictive analytics techniques, as follows:

•         Predictive models
•         Descriptive models
•         Decision models

Predictive field service management is rooted in applied analytics that guarantees optimal team performance, with the focus being on service delivery and customer-related data.

Field Service Automation

Among the new apps for field workers, the one solution that stands out is field service automation. It’s no rocket science that field service workflows are complex and unpredictable (in most cases).

Field service automation tools cover a range of operations. Notably, they streamline administrative tasks, break them into smaller chunks, and provide actionable insights, which are rather useful when dealing with unpredictable situations.

Service automation tools can aid field workers in keeping track of work orders, parts, and real-time service management. The finest of these tools automate all critical field service processes, including but not limited to asset management, inspection, order management, scheduling, processing, billing, and invoicing.

As an added bonus, there are tools that offer remote monitoring, mobile access, and predictive analytics. E.g., opt for a tool that enables using software to schedule jobs, as scheduling can get tricky.

Safety Training Software Solutions

Workspace injuries are among the most critical concerns businesses need to address promptly. Construction businesses should brainstorm training courses that will educate their field service teams in this department.

A thorough approach is necessary. Training programs should cover all safety-related topics, including:

•         Tool and equipment safety
•         Gear and safety measures
•         Ground checks (spills and objects that can cause tripping)
•         Mechanical assistance for heavy objects
•         Emergency exits best practices (keep them accessible and unobstructed)
•         Location of first aid kits
•         Signage for identifying hazardous areas and materials
•         First aid personnel (who to go to in case of an injury)

There are multiple apps suited for small, medium, and large construction businesses that can aid in this effort. The best-rated safety training software solutions include:

• EHS Insight — the tool comes with a mobile-friendly training content library, which includes courses on power tool safety, scaffolding safety, and ergonomic safety among other topics.
• Vector Solutions — features Convergence LMS and eLearning courses.
• EdApp — a SAAS safety training software featuring a comprehensive mLearning content library composed of worker safety microlearning courses.
• Cority — suitable for medium to large enterprises. The tool offers webinars, classroom training with a virtual trainer, and video materials.
• Conductor — offers training programs in line with the safety requirements required by HCFA, OSHA, ISO, and other authorities. It comes with optional add-ons.

RFID Tagging Devices

Devices that deploy radio frequency identification (RFID) tagging use radio frequency to identify objects, people, and animals. RFID tag readers can help with collecting data on field technicians and inventory.

RFID tagging devices can assist with log information and instructions with the help of field service automation software.

Work Safety Hazards Training

Lastly, make an effort to establish a positive corporate attitude towards worker safety. Training should extend field service safety and include all aspects of employee wellbeing and regulatory training.

Before engaging in this demanding task, make sure to establish safety responsibility. The term refers to ensuring worker safety and aligning with safety procedures.

• As for training, include the following topics:
•         Ergonomic hazards (improper posture, sitting, heavy lifting, etc.)
•         Biological hazards (mold, fungi, insects, animals, bacteria, viruses, poisonous plants, blood, and bodily fluids)
•         Chemical hazards (acids, solvents, paints, cleaning products and similar liquids, vapors, acetylene, helium, propane, carbon monoxide and other gases, flammable materials, and pesticides)

These should suffice to get started with field work modernization. Take your time polishing your strategy and adding new software solutions one at a time. The most important part is to keep workers educated and safe; the rest will fall into place over time.

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