Top 10 VOIP service providers for small businesses

voip for business

Small business owners and entrepreneurs have unique considerations when it comes to communication. Modern small firms, of course, place a high value on budgets.

And, there is a rising need for scalable solutions products solutions that can provide the same level of professional service at a lower cost and capacity as those supplied to larger clients.

In recent five to ten years, the number of VoIP service providers has expanded significantly, allowing you a wide range of possibilities.

However, several VoIP (Voice over Internet Protocol) phone service providers cater to specific sorts of enterprises or firms of a specified size. Because of this, the alternatives (and best choices) accessible to you may differ from those offered or recommended to an enterprise brand.

1. Google Voice:

Solopreneurs and Google power users who need a free phone service can benefit from Google Voice. Some people use this tool to hide their personal phone numbers so that they can call others without disclosing their own.

It has the possibility to be even more valuable in the commercial sector. Calls within the United States are free and do not incur any additional fees when made by a single person.

Like any other phone service, Google Voice stores all of your incoming and outgoing phone calls and other data in the cloud.

Any desktop, laptop, or mobile device can be used to make phone calls with no problems. The G Suite family of tools and other software and tools can be easily integrated with Google Voice.

You’ll find a variety of options, such as:

  • The cost of phoning within the United States is zero dollars.
  • Routing of incoming phone calls
  • This is known as “number masking.”
  • Dedicated Google Voice phone line
  • Allows you to access your Google contacts through the app

2. Microsoft 365 Business Voice:

One of Microsoft’s own cloud-based VoIP systems, Microsoft 365 Business Voice, offers many options.

Call forwarding and transfer bots and the ability to call from any mobile device make this product a real standout. In addition, the VoIP plan is reasonably priced, and a free trial is available.

In order to facilitate internal communication and cooperation, this VoIP service has been integrated with Microsoft Teams.

To begin, simply follow the on-screen directions, and Microsoft will be there to help you every step of the way. If you have fewer than 300 employees, you’re looking for a simple solution; this platform could be just what you’re looking for.

The following are some of the platform’s best features:

  • a monthly fee of $15 per person
  • A 30-day free trial is available.
  • Microsoft Teams and Outlook are supported.
  • Setup is a snap.
  • Built-in artificial intelligence (AI) and automation
  • There are various options for integration.

3. Dialpad:

You can sync with Outlook and G Suite, but Dialpad also has many customer care features. Thanks to AI-based intelligent voice technologies, it’s possible to get useful information from your calls, even if the reporting is limited.

This simple call center product is ideal for small businesses that don’t want to pay for additional features to get started with VoIP communications. With video conferencing for groups, you’ll never pay for something you don’t need because you may add it for a nominal fee.

Highlights to look out for include:

  • a monthly fee of $15 per person
  • a 14-day test
  • In-person sync
  • Voice-activated artificial intelligence
  • Routing of incoming phone calls by an algorithm
  • There is an option for group video conferencing.

4. is an easy-to-use VoIP service for consumers who want a better communication method. However, if you’d like to use additional hardware, you can do so.

However, the “softphone” component of it is supposed to focus on virtual calling and provide affordable mobility for brands that require a way to stay in touch. This platform may be tailored to meet your specific needs and includes many features.

It is more difficult to manage than unlimited plans or providers because of the minute limitations and usage metering. This may not be an option if your office uses a standard desk phone. You may, however, combine different programs, and the costs are reasonable.

Consider the following:

  • The monthly fee is $12.99 for per user.
  • a maximum of 300 people can be accommodated when using audio.
  • Can combine metering with other types of service.
  • There are available fictitious identification numbers.

5. Ooma:

With Ooma, users have two options for getting service, perfect for small businesses or solitary entrepreneurs getting their feet wet in the market.

Because you purchased the Ooma device, you are eligible for a free basic plan. Ooma Office is available for less than $25 per month per user after your two-month free trial is up.

These features are included in Ooma’s unlimited calling and texting plan. It’s compatible with a wide range of tools and platforms, and it can be used on both a computer and a smartphone.

All subscriptions have intelligent call routing for a more professional appearance, and some options add voicemail transcription and other improvements.

Highlights include:

  • Cost: $19.95 per month for each user.
  • Options for adding or integrating with other programs are provided
  • Transcription of voicemails
  • Routing of phone calls using AI intelligence
  • The same content is available to users on both desktop and mobile devices.
  • Compatibility with mobile devices

6. 8×8:

In the event that you’re just beginning began, or if your business isn’t really large, 8×8 is an excellent platform to use.

Starting at just $12 per user, per month, there are so many features to choose from that almost anyone can create their own personalized VoIP solution.

A 30-day free trial is also available on this site to experience what it’s all about before making a long-term commitment. Also, premium plans are far more affordable than you may imagine.

Automated and intelligent call routing are two of 8×8’s most powerful features. Known for its high uptime, it has received numerous “best of” awards for VoIP services.

Look at the following highlights:

  • The monthly fee for each user is $12.
  • A 30-day free trial is available.
  • Upgrades to the all-in-one platform are available now.
  • Uptime of 99.999 percent
  • There are integrations for a wide range of applications and tools.
  • Telephony with AI and intelligent routing

7. Grasshopper:

It is one of the best VoIP platforms on the market right now. Toll-free numbers, vanity numbers, and more are all available as part of the company’s basic plans.

By bringing your current phone number over, you can also leverage the platform’s auto-attendant tools to appear more professional to your callers.

To accommodate users who like to use their devices on the go, you will not be required to purchase any additional hardware.

There are no special requirements for using Grasshopper. It also comes with 24/7 US-based support from the corporation and a host of other benefits. Designed to make VoIP accessible to everyone, this platform has a “large” look and feel.

Here are some highlights:

  • The monthly fee for each user is $26.
  • a risk-free demonstration
  • US-based customer service is available at all times.
  • A cloud-based virtual phone system.
  • iOS and Android Apps.

8. Nextiva:

Businesses of all sizes can benefit from Nextiva’s small business phone solutions. All users get a free 30-day trial to test out the platform’s features before committing any money.

Several plans under $50 are also available, including an essentials plan for $30.95 each month. In addition, you’ll get free faxing and automatic call routing.

Nextiva allows you to tailor the VoIP platform’s functionality and scalability to match your business’s unique requirements.

Advanced analytics and customizability are available as paid add-ons, but the free plan offers plenty for small businesses just starting out.

A few of the platform’s most important features include the following:

  • Price: $30.95 a month for each user, with a free trial available for the first 30 days.
  • Automated greetings and phone routing for free.
  • Faxing through the Internet is free and never expires.
  • Personalized options are available.
  • Solutions that are scalable


Anyone may receive a toll-free business number with, no matter what their budget is. Choose from a variety of prefixes, such as vanity or toll-free, or go with a number that’s assigned at random. To test it out, you have a full 30 days to get a refund.

Voicemail transcription is included with every plan on the site, and bespoke routing for more than For an extra cost, access to 60 countries can be had.

If you pay annually, you’ll save money and be able to get more minutes by upgrading to a premium plan.

The following are some of the platform’s best features:

  • The monthly fee for each user is $23.
  • A 30-day refund policy
  • Toll-free or no-cost vanity number
  • Routing calls according to a user’s preferences
  • AI and fully automated features

10. Freshcallers by Freshdesk:

Startups and one-person enterprises can benefit greatly from Freshcaller’s simple VoIP setup. Every other program and tool you use is compatible with this Freshdesk solution as well.

A number of industry heavyweights endorse it, and it’s won numerous accolades for all of its great attributes.

Even though there is a free trial and you may even use the beginner plan for free, keep in mind that the functionality is limited.

Keep your communications efficient by integrating them with other platforms and using intelligent call routing.

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The following are some of the highlights:

  • There is no fee for the basic plan, which offers a limited amount of features.
  • Trial period for paid services
  • Paid plans begin at $15 per month for each user.
  • IVR with multiple levels of escalation (Interactive Voice Response)
  • Robotics and artificial intelligence.