How Zumigo Made Pet Healthcare Accessible, Smart, and Stress-Free

An Exclusive Interview with Kaivanna Shah, Founder and CEO, Zumigo – India’s first tech-enabled pet healthcare app

Zumigo, India’s first tech-enabled pet healthcare app, has transformed the way pet parents access care. By blending innovation with compassion, it simplifies veterinary consultations, health tracking, and wellness services.

Designed to make healthcare more accessible, smart, and stress-free, Zumigo addresses crucial gaps in pet wellbeing, ensuring pets receive timely, affordable, and reliable medical attention.

You’ve introduced India’s first tech-enabled pet healthcare app with Zumigo. What inspired you to start this venture?

Kaivanna Shah: Zumigo was born out of a very personal journey of love and loss. I lost my pup, Blue, when he was just nine months old because timely veterinary care wasn’t accessible. In that devastating moment, I couldn’t fully process the grief, but as time passed, it left me with more questions than answers.

While seeking those answers, I uncovered just how fragmented and siloed the pet healthcare system is in India. I never want another pet parent to feel the same helplessness I did in Blue’s final moments. Conversations with fellow pet parents and veterinarians only reaffirmed the many systemic gaps.

That’s how Zumigo was conceptualised in Blue’s fond memory as a comprehensive, tech-enabled platform for non-emergency pet healthcare services, from consultations to diagnostics and much more.

For those new to it, how would you describe Zumigo’s concept in simple terms?

Kaivanna Shah: Think of Zumigo as your pet’s virtual co-parent. With just a couple of clicks, you can easily connect with any veterinarian of your choice whether a specialist or a general practitioner at a time that works best for you.

What’s even better is that consultations come to you, either through teleconsultations or doorstep visits, ensuring your pet receives the best care right in the comfort of your home. No more stressful trips to the clinic for preventive or non-emergency care.

Additionally, you’ll receive automated reminders for vaccinations, deworming, and follow-ups, helping your pet stay at the peak of their health. In short, Zumigo makes pet healthcare simpler, quicker, and smarter.

What differentiates Zumigo from traditional veterinary clinics or other pet-care startups?

Kaivanna Shah: Zumigo stands apart from traditional veterinary clinics and other pet-care businesses by completely reimagining the veterinary experience for both pets and their parents.

In metro and tier-1 cities, a routine vet visit can easily stretch into at least a 2-3 hour ordeal navigating traffic, managing parking, waiting in long queues, and dealing with clinics located in crowded multi-story complexes. This not only makes the process cumbersome for pet parents but also leaves pets anxious and exhausted.

Zumigo eliminates these pain points by bringing veterinary and pet-care services directly to the pet’s doorstep. Doctors can reach more pets than before, and pet parents choose convenient slots, ensuring flexibility and comfort.

Beyond consultations, Zumigo also offers doorstep diagnostics, including radiology, as well as grooming as an ancillary service. This way, pet parents can focus on creating joyful memories with their pets while Zumigo takes care of the harder, time-consuming aspects of pet parenting.

In many ways, Zumigo feels like a “quick commerce for pets.” How did you adapt that model to healthcare, which requires greater trust and accuracy?

Kaivanna Shah: I get your point, but I’d see it a little differently. When it comes to pets and especially their healthcare – it’s less about speed and more about convenience, comfort, and the right care.

True comfort only comes when you trust your pet’s vet, which is why we focus on giving pet parents clear insights into a veterinarian’s profile, experience, and expertise. Making an informed decision for your pet is critical, so we do our best to provide all the relevant vet information upfront.

We verify each veterinarian’s identity and license, ensuring credibility. As a platform, we don’t auto-assign a veterinarian based on your location. You get to choose the right vet for your pet.

And it’s not just about booking an appointment. Every consultation ends with a detailed diagnosis from the vet, which is stored in your pet’s medical records on the app for ongoing reference. Beyond consultations, at Zumigo we also offer diagnostic services including radiology, as well as grooming services—all delivered conveniently at your doorstep.

With rising pet ownership among urban millennials and Gen Z, what trends are you seeing in the pet care ecosystem?

Kaivanna Shah: Over the past decade, India’s relationship with pets has undergone a quiet but powerful transformation. For millennials and Gen Z, pets are no longer companions at the fringes of family life; they are family.

In countless homes, especially in fast-paced metro cities, young couples and nuclear families are choosing to bring home a pup or kitten before even thinking about children. This shift is rewriting not only how we love, but also how we care.

It’s no surprise then that India’s pet care industry has already crossed USD 1 billion in value and continues to grow at an astonishing 20% annually. What drives this growth is not just spending power, but an emotional commitment “pawrents” are willing to invest in preventive care, grooming, wellness, and technology that gives their pets longer, healthier, happier lives.

From smart feeders to fitness trackers, e-commerce platforms to telehealth, digital adoption in pet care is outpacing global averages.

At Zumigo, we see this shift not as a market opportunity, but as a responsibility. Because behind every vet consult is a story about a parent who wants to avoid the stress of long clinic queues, a pup that deserves a calm check-up at home, or a family that doesn’t want to miss a single vaccination milestone.

Zumigo exists to meet this new reality of pet parenting: simpler, smarter, and more compassionate healthcare that honours the bond between humans and their pets.

How does Zumigo leverage technology for diagnostics, tele-veterinary services, and wellness tracking?

Kaivanna Shah: Zumigo leverages technology to connect pet parents with a network of pet care professionals. It uses advanced data management and analytics to handle real-time data from both pet parents and partner professionals.

Acting as your pet’s virtual co-parent, Zumigo offers personalized insights to help you effectively manage your pet’s preventive healthcare schedule, including vaccinations, deworming, follow-ups, and more. The platform includes a sophisticated diagnostic assessment that veterinarians review during each consultation appointment handled through Zumigo.

The company’s technology infrastructure ensures seamless discovery and engagement among stakeholders, making Zumigo an efficient platform that adds value through increased partner visibility and streamlined appointment management for partner professionals.

How did you convince vets, diagnostic partners, and pet parents to embrace a tech-first approach?

Kaivanna Shah: We’re surrounded by tech at every step. Paying bills, ordering dinner, getting groceries it’s all just a tap away.

Consumers have already moved on to a convenience-first mindset, and it’s shaping how we live our daily lives.

That’s why, when we looked at the pet services industry, it was clear that change was inevitable. With its siloed, fragmented system, the market was simply waiting for its digital transformation, and we were ready to make it happen.

Where do you see Zumigo in the next 5 years? Do you plan to expand nationally, or even globally?

Kaivanna Shah: We’ve begun our journey in Ahmedabad with doorstep pet care, while our teleconsultation services are already connecting families and vets across India.

For us, every new city isn’t just an expansion, it’s an opportunity to bring reliable, compassionate, and stress-free care closer to pets and their parents.

As we grow, we want to be thoughtful about choosing regions that truly matter to our community, ensuring that wherever Zumigo goes, it carries the same promise of comfort, trust, and care.

Zumigo’s journey showcases how technology can revolutionize pet healthcare. By putting convenience, affordability, and trusted care at the forefront, it empowers pet parents while improving animal welfare nationwide.

With its innovative model, seamless digital experience, and focus on stress-free access, Zumigo has emerged as a pioneer, setting new standards for modern pet health management in India.

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